Privacy Policy
Last updated: June 8, 2026
1. Introduction
Ash & Hue LLC ("we," "us," or "our") operates the website ash-hue.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.
2. Information We Collect
Personal Information: When you create an account, place an order, or contact us, we may collect:
- Name and email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely through Stripe — we never store your full card details)
- Order history and preferences
Automatically Collected Information: When you browse our site, we automatically collect:
- Device and browser information
- IP address and approximate location
- Pages visited and time spent
- Referring website or link
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and support requests
- Improve our website, products, and services
- Send promotional emails (only with your consent — you can unsubscribe anytime)
- Prevent fraud and maintain security
4. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only as needed to operate our business:
- Payment Processing: Stripe processes your payment securely
- Shipping: Fulfillment partners receive your shipping address to deliver your order
- Analytics: Google Analytics helps us understand how visitors use our site (anonymized data)
- Email: Our email service provider sends transactional and marketing emails on our behalf
5. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your cart, and understand how you use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS), secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Opt out of marketing communications at any time
To exercise any of these rights, email us at [email protected].
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 13, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
[email protected]