Shipping & Returns
Everything you need to know about getting your order.
Shipping Policy
Processing
1–3 business days
Delivery
7–15 business days
Free Shipping
On orders over $50
All orders are processed within 1–3 business days after payment is confirmed. Once shipped, standard delivery takes 7–15 business days depending on your location.
You will receive a confirmation email when your order is placed, and a shipping update email when your order is on its way. You can track your order status anytime using the Track Order page.
Shipping rates: Orders over $50 ship free. Orders under $50 have a flat $4.99 shipping fee.
Return & Refund Policy
We want you to love everything you buy from Ash & Hue. If something is not right, we are here to help.
30-Day Satisfaction Guarantee
- ✓ Unused and unopened items can be returned within 30 days for a full refund
- ✓ Damaged or defective items are eligible for replacement or refund — just send us a photo
- ✓ Wrong item received? We will send the correct one at no extra charge
How to Start a Return
- Email us at [email protected] with your order number and reason for return
- We will respond within 24 hours with return instructions
- Once we receive and inspect the return, your refund will be processed within 5–7 business days
Please note: For hygiene reasons, opened cosmetic products (lip products, mascara, etc.) cannot be returned unless they are defective. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.